Business Analyst

BUSINESS ANALYST JOB DESCRIPTION

Mission of the Role (What you will be doing)

The Business Analyst reports to the location Business Intelligence Manager with direct responsibilities focused on strategic business analysis, new process development, and driving technological advancements for various departments in support of our corporate goals and objectives. This will include the cataloguing and documentation of current business processes and sub-processes to discover inefficiencies. The Business Analyst will also be required to liaise with internal leaders to evaluate and re-engineer processes and sub-processes as necessary for the purpose of determining and meeting the company’s technology plans. As such, this individual will act as the main liaison between the IT department and the company’s business units.

Key Duties & Accountabilities (Primary responsibilities & quantifiable measurements)

– Creating detailed business case analyses by breaking down problems, identifying inefficiencies, engineering solutions, and implementing strategies to help the company reach its technology objectives

– Perform data analyses as requested; develop and present ad hoc reports in support of various business process initiatives both internally and externally.

– Collaborate with project managers, system owners, and end users to further refine business operations requirements and goals.

– Research and review processes that support business functions and system requirements.

– Create and/or prototype new procedures to enhance business processes, operations, and data flow.

– Analyze the effectiveness and efficiency of business processes and develop strategies for enhancing them.

– Manage, coordinate, and evaluate the efforts of third-party consultants engaged in contracted business process activities.

– Support and lead relationships with the company’s technology partners, act as the main conduit between the business and its 3rd party technology vendors helping to steer the company in the right direction with its technology initiatives.

Essential Functions (Essential/secondary functions that support the primary responsibilities)

– Provide consultative and technical support to the executive team and other strategic decision-making groups.

– Design, develop, and distribute procedures and training for new process launches in both technical and user-oriented language.

– Manage and coordinate research and/or survey databases, as applicable.

– Conduct system requirements and regression testing.

– Assist internal stakeholders in defining business requirements to support future process analysis, development, and investment.

– Flowchart business processes to define operational activities, procedures, and models.

– Identify omissions and errors in business requirements by conducting feasibility studies.

– Prepare technical reports for use by IT staff personnel in support of technical services activities.

– Manage and support the company’s databases and server requirements with a 3rd party vendor.

Organizational Core Values_ (Behaviors and values that are essential to be successful in our environment)_

– Customer service begins inside – We serve our colleagues with excellence so we can serve our customers with excellence.

– Get it right the first time – We are reliable, thorough, practice active listening and pay attention to detail to ensure the best results.

– Philosophy of velocity – Our responsiveness and speed to market give us the competitive edge.

– Personalized Service – We go beyond what the customer expects, understand what they are going through, and anticipate their needs to make their interaction with us the best experience of their day.

– Act like an owner – We are empowered to protect, cultivate and grow our business responsibly.

– We can’t stop learning – We know our stuff, embrace change and relish feedback.

Educational/Training Requirements/Experience_ (What your background should look like)_

– Bachelor’s Degree, certification, or diploma in appropriate field of study (computer science, finance, or business administration) or equivalent work experience

– 1-2 years’ direct work experience as a business analyst

– Demonstrated experience analyzing and modeling business, technical, and process requirements

– Understanding of common tools and systems such as RDBMS, Power BI, DAX, VBA, RegEx, API’s, Webservices, M365, Google Analytics, and Azure Data Factory

– Advanced MS Excel skills

– Proven experience with RDBMS, Power BI, DAX, VBA, RegEx, API’s and Webservices considered an asset

– Expertise in designing, developing, and implementing re-engineered business processes and associated software and hardware

Minimum Skills, Knowledge & Ability Requirements

– Strong written and oral communication skills

– Strong time management, qualification and negotiation skills

SupplyOne Canada, Inc. is one of North America’s largest distributors of quality packaging products, with offices and state-of-the-art facilities in Toronto, Collingwood, and Chicago. It has been creating custom packaging solutions for over 30 years. We are your one-stop source for excellent service, selection, and more. From design and fabrication to fulfillment and logistics, you can count on us for expert advice and solutions that are right for your business. SupplyOne Canada, Inc. is a proud Packaging Distributors of America member, being the only member with operations in Canada and the U.S.A.

SupplyOne Canada, Inc. is a proud equal opportunities employer, and we are committed to providing accommodations in all stages of the recruitment and hiring process by applicable laws (including human rights and accessibility legislation). Accommodation is available upon request for candidates participating in all aspects of the recruitment and selection process. For a confidential inquiry, contact your recruiter or email us at resumes@crownhillpackaging.com to make arrangements. If contacted for an employment opportunity, applicants are required to advise Human Resources if they require accommodation. All information received in relation to accommodation will be kept confidential.

SupplyOne Canada, Inc. thanks all candidates for their interest; however, only those selected to continue will be contacted.

Job Types: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Work Location: In person