Director of Operations – Restaurants Full Time NEW

Position Summary
The Tim Hortons General Manager is responsible and accountable for managing the execution and delivery of all operational performance objectives resulting in guest satisfaction over several number of branches (3-5 branches).

Operational Management
Ordering supplies and overseeing building(s) maintenance, cleanliness and security
Accountable for production of Always Fresh standards and waste levels

Financial Management
Using restaurant(s) specific information from the CPP (Continuous Performance Plan), plans and works to budgets, maximizes profits and achieves sales and transaction targets, controls Food/Paper/Labour costs in the restaurant, and administers payrolls
People Management
Accountable for recruiting new team members, performance management, including training and developing new and existing team members, and motivating and encouraging team to achieve targets
Builds the restaurants’(s) “bench strength” by identifying and developing high potential employees for progression to the next level
Sets goals and objectives for his/her teams
Ensures ‘open door’ policy for all team members
Ensures ongoing day to day communication with all shifts through communication log or other means
Provides open communication with the Restaurant(s) Owner
Responsible for restaurant(s) compliance with all applicable legislation
Ensures high standards of guest experience are maintained and demonstrated as a top priority
Implements, and instills in their teams, company policies, procedures, ethics
Handles guest complaints and queries with professionalism and concern
Prepares reports and other performance analysis documentation
Establishes relationships with the local community and undertakes activities which comply with the company’s corporate social responsibility programs
Establishes proper security procedures and ensures the safety of team members and guests
Provides leadership and direction around waste management procedures

Health & Safety

Ensures restaurant has a health and safety program in place
Ensures that team members are made aware of any hazards and that proper training is completed and documented
Conducts regular workplace inspections
Responds to and corrects unsafe acts and conditions
Reports work-related injuries and illnesses to the appropriate internal and external authorities
Performs accident investigations for all work-related injuries and illnesses
Enforces employee compliance in regard to the restaurant’s health and safety policies and procedures
Initiates performance counselling and takes disciplinary actions for non-compliance in matters related to health and safety
Keeps the Restaurants’ Owner apprised on any conditions or practices that may pose a hazard to employees
Makes recommendations for improvement to the restaurants’ health and safety practices and program

Work location
Applicant will be responsible for managing the operations of the following locations:
3000 Falconbridge Hwy. Garson ON P3L 1J6
11 Main St W. Dowling ON P0M 1R0
514 Notre Dame Ave. E Azilda ON P0M 1B0

Requirements
Post Secondary education
Minimum 3 years of experience managing multiple locations
Operations Management Program
Food Handler Certification
Tim Hortons experience preferred
Expert in compliance with occupational health and safety legislation
Excellent communication skills
Good command of English (bilingual preferred)
Have own Transportation
Living/willing to live close to the location(s)
Friendly and outgoing

Company Information
By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.