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The Supervisor is responsible for ensuring an excellent experience for their guests by coordinating the team to exceed expectations on every visit. The Supervisor leads their team in caring for guests first before anything else, delighting them with friendly and caring service that creates loyalty to their restaurant.
You will excel and find happiness in this job if you:
Have proven exceptional guest service skills – you know what it takes to rally a team to deliver this to every guest on every visit;
Enjoy mentoring people – you’re a natural at supporting staff in their learning, including how to prepare perfect food to standard recipes or customized for guests;
Embrace change – and get excited to rally the team to implement new innovation
Have a knack for dealing well with a variety of people;
Have initiative, good judgement, and decision making – you’re also responsible, reliable, and honest.
Love working in a team – and together as partners to get the job done in a dynamic fast food environment.
Responsibilities:
Establish methods to meet work schedules
Supervise and co-ordinate activities of staff who prepare and portion food
Train staff in job duties, sanitation and safety procedures
Estimate ingredient and supplies required for meal preparation
Ensure that food and service meet quality control standards
Address customers’ complaints or concerns
Maintain records of stock, repairs, sales and wastage
Prepare and submit reports
Establish work schedules
Abilities:
Excellent guest service
Competence in all restaurant positions
Leadership experience, including the ability to direct the work of others
Ability to learn quickly
Ability to work as part of a team
Effective communication skills
Ability to multi-task
Basic mathematical skills
Knowledge of the retail environment
Strong interpersonal skills
Working Conditions:
Working in a fast-paced environment
Working in a diverse environment with many different personalities and attitudes
Working together as partners, as a cohesive unit with co-workers
Working with hot products and equipment
Working with cleaning materials and chemicals
Working in a noisy environment
Working with sharp objects (knives, slicers, etc.)
Use of portable or step ladder may be required
Physical Requirements:
This position requires the employee to stand for an extended period of time (up to 8 hours)
Occasionally must lift heavy boxes when dealing with product inventory (max 50 lbs.)
Engaging in repetitive tasks such as preparing/assembling orders and products and regular cleaning of restaurant facility
Must always be mentally alert to ensure the safety of yourself, co-workers, and guests at all times
Maintaining good personal hygiene and appropriate uniform
Having the capacity to handle stressful situations
Benefits:
Dental care
Extended health care
Flexible schedule
Life insurance
Store discount
Vision care
Salary: $21/hr
We encourage applications from youth as part of our commitment to supporting entry-level employment opportunities and workforce development. This includes students currently enrolled in school, individuals on scheduled school breaks, recent graduates, and other young job seekers. We actively promote an inclusive hiring approach to provide meaningful work experience and skills development opportunities for youth in the local labour market.